After-market sales & service: Warranty analytics for HVAC manufacturers
For manufacturers seeking to improve their financial performance and customer satisfaction, the quickest route to success is often a product-quality transformation focusing on reducing warranty costs. When fulfilled while backing exceptional product quality, product warranties positively impact sales, profitability, and customer loyalty. On the other hand, when warranties are backed by sub-optimal products, it results in large warranty reserves that directly impact the organization’s profitability. This negatively impacts the organization’s brand, Image, and equity.
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